Privacy Policy

1. Who we are

This policy describes how Saleso AI Ltd., company no. 517347241 ("Saleso", "we"), collects and uses personal information on voice.saleso.io and in the demo calls made from it. Saleso is the controller of this information. For any question or request: office@saleso.io. This English version is a translation; the Hebrew version prevails.

When a business uses Saleso Voice to call its own leads, that business controls its leads' data and Saleso processes it on the business's behalf under a separate agreement. This policy does not cover that processing.

2. Providing information

You are not legally required to give us any information; doing so is voluntary and based on your consent. Without a name and phone number we cannot make the demo call or get back to you.

3. What we collect

• "Call me" form: name, mobile number, business name (optional) and interface language.
• "Leave details" form: name, phone number, email, business name and message (the last three optional).
• The demo call: your voice and the call content, a transcript, a summary, details collected on the call (such as team size or a booked meeting) and call data - time, duration and outcome.
• Technical data: IP address (for the captcha check, rate limiting and abuse prevention), browser and device type, and our hosting provider's server logs.
• Consent records: when you submitted details, the form and language, your IP address, and the exact consent wording you accepted - stored with your inquiry.

4. How we use it

• to make the demo call, get back to you and schedule a meeting - including sending a confirmation by WhatsApp or email;
• to contact you about the service and our offers, per your consent, until you ask us to stop;
• to analyse call quality and improve the agent and the service, including review of transcripts and summaries by our team;
• to secure the Site and prevent fraud, spam and abuse;
• to comply with law and protect our rights in legal proceedings.

We do not sell personal information.

5. AI and automated decisions

The demo call is conducted by an AI system. It may automatically classify the call (e.g. interested, not interested, meeting booked) to decide how your inquiry is followed up. This has no legal effect on you, and you can always ask for a human to get back to you.

Under the business terms of the AI providers we use, call content is not used to train their general models.

6. Who we share it with

We share information only as needed, with providers that process it for us under confidentiality and data-protection obligations:

• Google Cloud (Vertex AI) - real-time speech processing and generating the agent's responses;
• a telephony provider - connecting the call to the phone network;
• Vercel - hosting the Site and servers;
• Cloudflare - DNS, security and the captcha check (Turnstile);
• Supabase - storing data in the Saleso system;
• Meta (WhatsApp) and email and calendar providers - sending meeting confirmations and invitations.

We will also disclose information where required by law or court order, to protect our rights or public safety, or in a merger, acquisition or transfer of business - subject to the recipient honouring this policy.

7. International transfers

Some providers store or process data outside Israel, including in the EU and the US. Transfers are made in accordance with the Israeli Privacy Protection (Transfer of Data to Databases Abroad) Regulations, 2001, and subject to the providers' contractual data-protection commitments.

8. Retention

We keep information as long as needed for the purposes above: inquiry details, transcripts and summaries - while the business relationship is relevant or until you ask us to delete them; recordings, if made - for a limited period for quality control. After that, data is deleted or anonymised.

Even after a deletion request, we keep a minimal record of your consent and opt-out so we do not contact you again and to meet legal requirements.

9. Security

We take reasonable security measures in line with the Israeli Privacy Protection (Data Security) Regulations, 2017 - including encryption in transit, access limited to authorised staff, and protection against form abuse. No system is completely secure, and we cannot guarantee absolute protection.

10. Your rights

• to access the information we hold about you (section 13 of the Israeli Privacy Protection Law, 1981);
• to ask us to correct inaccurate or outdated information, or delete it (section 14);
• to ask us to stop marketing contact at any time, free of charge;
• to withdraw any consent you gave.

To make a request, write to office@saleso.io and include the phone number you provided. We may ask to verify your identity. We will respond within 30 days. If you are not satisfied, you may contact the Israeli Privacy Protection Authority.

11. Cookies and browser storage

The Site does not currently use advertising cookies, social-media pixels or analytics tools. Cloudflare's captcha check (Turnstile) may use technical means in your browser to verify that a request comes from a person. If we add measurement or advertising tools in the future, we will update this policy and ask for consent where the law requires.

12. Minors

The Site and demo calls are not intended for anyone under 18. If we learn that a minor's data was submitted, we will delete it.

13. Got a call you did not request?

If someone submitted your number without your consent, write to office@saleso.io. We will delete the details and block the number from further contact.

14. Changes to this policy

We may update this policy from time to time. The updated version will be posted here with its date. We will announce material changes on the Site and ask for consent where the law requires.

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